Many times the best way to send diagnostic information to INTEG is to send us a Snapshot. A Snapshot is a zip file containing all of the files from the JNIOR.
When a Snapshot is taken the Support Tool will make a telnet connection, run a few diagnostic commands and then download all of the files. The diagnostic commands that are executed will be logged to the snapshot.log file.
There are two commands that will generate files that are not normally in the file system.
The first in the iolog command. The iolog command will generate a jniorio.log file. This file shows the past 512 digital input transitions as well as the past 512 relay output transitions. Up to 16 relay outputs will be shown in the log. The relays on the expansion modules will be logged as well.
The second command is the netstat -c command. This command generates a network capture file in the temp directory. The network capture file can be loaded in a desktop application called wireshark. This file will grow up to 512Kb. The duration of time covered by the file depends on the amount of traffic that the JNIOR handles. Optionally filters can be applied to the capture buffer to limit the types of traffic that are logged.
To take a snapshot follow these steps:
Mon - Fri, 8am - 4pm EST